Returning for a Refund:

If you order a Night Walker Lead or a non-custom collar and it needs to be returned to us for a refund, it must be in undamaged "LIKE NEW" condition and within 30 days from date of purchase.

For a Collar, You can do a replacement with a different collar of a same size and value from the Keeper's Favorites Collection or you can get a refund of the item price. Shipping is NOT refundable.

Undamaged means that the collar or lead must be in "Like New" condition, not worn, used, dirty, chewed, slobbered on, water damaged or damaged in any other way.